customer service
my new address labels arrived yesterday. they are adorable and they feel nice and sturdy... but the fact remains that i ordered the fucking things in early NOVEMBER. i received notification when they shipped and was slightly peeved to discover that i should "Please allow up to 3 weeks for the arrival of your package(s) from the date we ship your product."
fine, i thought, three weeks brings me to about thanksgiving. plenty of time for these to arrive in time for my christmas cards.
three weeks come and go. no labels. i write to them and say, hey, three weeks are up, where are my labels? can you track them? they respond with something along the lines of "we mailed them out, and if you gave us the right address and it has really been three weeks since the ship date, we'll send you a new order." i tell them, okay, well, i wanted them for my christmas cards, so please refund my money or if you absolutely must, fine, send me a new order. within a few days i get an email from them saying that they were sending me a new set, but please be aware that your order may take up three weeks to arrive from the ship date.
argh!
so i use my old labels on my christmas cards. i'm not thrilled, but what can i do? i write my thank you cards and send out the first batch with the old labels. i get home from work last night and there are my labels in my mailbox. the shipping carton is flimsier than a shirt box and it's torn OPEN. i'm amazed the labels are still inside and undamaged. according to their email, these shipped on 12/23, a mere four days before i received them. what happened with the first batch? i'll never know, but i do know that i will never use such a lame company ever again. i resent the three-week shipping thing and the inability to even lodge a complaint until the three weeks are up. i've used this company in the past (paper catalog) and things were fine, but maybe offering their wares online made them simply too busy. i don't know.